BMC Software

BMC Service Management Software

Helping IT Enable the Success of the Business or Education Enterprise
BMC combines best-practice ITIL® processes and automated application support for those processes – including Incident Management, Problem Management, Change Management and a CMDB operated and managed through a Service Desk running on the BMC Remedy suite of tools.

By applying IT management best practices in an incremental and flexible approach, BMC and its Remedy suite solve immediate pain points to align people, process and technology to deliver higher levels of IT maturity and value.

Service Management

Proactive Incident and Problem Management
Problem. Due to cost-cutting, technology silos, and the lack of repeatable best practice processes, most IT Support groups remain in a reactive mode – struggling to respond efficiently to incidents that have already occurred. Add the mounting pressure from increasing security threats and high bandwidth services such as voice and video over IP there is little opportunity to make IT proactive.

Solution. JDL’s experience with Service Management and its knowledge of BMC Software’s Remedy suite of solutions for proactive Incident, Problem and Change Management enables the business to anticipate, identify and resolve infrastructure incidents often before they interrupt business functions. JDL, Service Management and Remedy help further reduce the number, duration, and severity of business disruptions through Change Management while improving Service Desk efficiency. Through a broader range of integrations with more Problem Management automation, BMC enables the Service Desk to more efficiently prioritize, resolve and prevent incidents based on business priorities or potential impact.

Configuration Management

The Heart and Foundation of Business Service Management

BMC Atrium provides a shared set of enabling technologies that bring business relevance to your BMC and third-party IT solutions by providing a single, federated configuration management database (CMDB). This shared set of technologies provides tighter integration across the tools that make up the IT environment, saving the IT organization time and money.

BMC Software solves IT challenges that span organizational boundaries through cross-IT process coordination, automation and a view that covers your enterprise.

BMC helps the enterprise:

• Accelerate the delivery of new IT services through policy-based configuration automation.
• Quickly identify and resolve infrastructure incidents before they disrupt the business .
• Reduce configuration, support and compliance costs for client devices.
• Define, measure and monitor service agreements based on a comprehensive view of service support and service delivery.
• Accelerate the delivery of new applications and reduce the effort of application support and maintenance.

JDL Technologies is a BMC business partner.

Adapted from the BMC web site.